Shopping at Masaya Couture is easy, Once you have found an item, select your size and the quantity. Click on the ‘ADD TO CART’ button underneath each item. Review the items in your shopping bag by clicking the ‘Shopping Bag’ link at the top of the page.
HOW DO I CANCEL OR AMEND MY ORDER?
If you wish to cancel or amend your order please WhatsApp +91 9109969835 or e-mail firstname.lastname@example.org, quoting your order number, as soon as possible. We will do our best to accomodate any changes requested however, once an order has been processed we cannot guarantee that it can be cancelled or amended
CAN I TRACK MY ORDER?
Once your order has been dispatched you will receive a confirmation and the tracking number. Using the tracking number and link provided you will be able to track your order.
WHAT SHIPPING PROVIDER DO YOU USE?
Masaya Couture uses DTDC and Delhivery for all customer orders purchased online.
HOW DO I WORK OUT MY MASAYA SIZE?
Please click here to view our sizing chart placed on product details page image gallery.
HOW DO I CARE FOR MY GARMENT?
We have high quality garments so the first time we highly recommend Dry Cleaning of our garment. After we recommend hand washing and stream ironing to restore lustre. Alternatively, you can dry clean your Masaya. Do not machine wash or tumble dry. When in doubt, please contact us at email@example.com.
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
Once we have received your return, it will be processed within 1-2 working days. You will receive a confirmation email once your return is completed and your account has been credited or your exchange has been shipped. Please note that refunds can only be made to the card originally used to pay for the order, and may take up a few days to appear in your account. Unfortunately this is beyond our control.
MY ITEM IS FAULTY HOW DO I GET THIS REPAIRED?
If you encounter any issues with your Masaya piece please email firstname.lastname@example.org with your order number and a photo of the fault.
HOW DO I MAKE A CORPORATE ORDER?
For corporate enquiries, please email email@example.com
WHAT SHIPPING OPTIONS ARE AVAILABLE AND HOW LONG WILL IT TAKE TO BE DELIVERED?
We are pleased to offer worldwide shipping on all orders placed on masayacouture.com. For most orders in India, delivery is guaranteed within 12 to 14 working days, Masaya Couture is not responsible for any unanticipated delays caused by destination customs clearance processes outside India.
THE PRODUCT I’M LOOKING FOR IS OUT OF STOCK WILL YOU BE RE-STOCKING?
Unfortunately, products from our seasonal collections are exclusive to that season and as such, stock is generally not replenished once it is sold out. However, if you have your heart set on a certain piece, please WhatsApp +91 9109969835 or e-mail firstname.lastname@example.org and we will do our best to source it for you.
WHAT IS YOUR RETURNS POLICY?
We hope you will love Musing with Masaya, but if you’d like to return it for any reason it can be returned for exchange or refund within 7days of receipt, unless it has been personalised with bespoke embroidery or monogramming. For our full returns policy please see our Returns page.
Please note we do not provide any returns, exchanges and refunds on international orders.
CAN MY ITEM BE GIFTED WRAPPED?
All Masaya Couture products are wrapped in tissue paper in a signature branded packaging that is perfect for gift giving.